- Call us to arrange for any returns at 847-283-6749 or you may email customer service at shopknauz@knauz.com.
- A copy of the invoice will need to be included with the return.
- There is a 15% restocking fee charged against all returned parts.
- Parts must be resaleable and in the original packaging.
- We cannot take back used parts.
- We cannot take back installed or tried parts.
- Electrical parts are not returnable.
- We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
- Return request needs to be within 20 days of receipt.
- Refund will be price paid. Shipping charges both ways are the responsibility of the customer.
Cancellation Policy
- An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
- If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.